Your privacy matters to us. This page explains exactly what personal data kuyaplay collects from Filipino players, how we use it, and the rights you have over your own information. Please read this carefully before creating an account.
When you register an account on kuyaplay, we collect the personal details you submit in the registration form. This includes your full name, date of birth, email address, mobile number, and your preferred payment method details. We also collect any information you provide when contacting our support team, such as the content of your messages and any attachments you send. If you update your account profile at any time, the revised information replaces what we previously held. We only ask for information that is genuinely necessary to operate your account, process your transactions, and comply with our legal obligations under Philippine law. Providing false or incomplete information during registration is a breach of our Terms and Conditions and may result in account suspension.
When you visit or use the kuyaplay platform, certain technical data is collected automatically by our servers. This includes your IP address, device type, operating system, browser type and version, the pages you visit within the platform, and the time and duration of your sessions. We use this data to maintain the security and stability of the platform, to diagnose technical issues, and to understand how Filipino players navigate and use our services. This information does not directly identify you by name, but it may be combined with your account data for security and fraud prevention purposes. We do not use this data to build advertising profiles or sell it to third-party marketing companies. Automatic data collection is a standard and necessary part of operating any secure online platform.
To process deposits and withdrawals in Philippine pesos, we collect transaction-related information including the payment method you use, transaction amounts, timestamps, and reference numbers. For GCash and Maya transactions, we receive confirmation data from those payment providers to verify that a deposit has been successfully completed. We do not store full card numbers or full mobile wallet credentials on our servers — payment authentication is handled directly by the relevant payment provider. Transaction records are retained for a minimum period required by Philippine financial regulations and may be reviewed by our compliance team in the event of a dispute or investigation. All payment data is transmitted over encrypted connections to protect it from interception. If you have questions about a specific transaction, our support team can assist you using the contact details at the bottom of this page.
The personal data we collect is used for the following purposes: to create and manage your kuyaplay account; to process deposits, withdrawals, and betting transactions; to verify your identity and age in compliance with Philippine gaming regulations; to provide customer support and respond to your enquiries; and to send you service-related communications such as account confirmations and security alerts. We may also use aggregated, anonymised data to analyse platform usage trends and improve our services for all Filipino players. We do not use your personal data to send unsolicited marketing messages unless you have explicitly opted in to receive them. Any automated decision-making that affects your account — such as fraud detection — is subject to human review upon request. We process your data on the legal bases of contractual necessity, legal obligation, and legitimate interest, as applicable under Philippine data protection law.
kuyaplay does not sell your personal data to third parties for any purpose. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict data processing agreements. We may also disclose your data to Philippine government authorities, law enforcement agencies, or regulatory bodies when required to do so by law or in response to a valid legal request. In the event that kuyaplay undergoes a business restructuring or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change. We do not share your data with other online gaming platforms or third-party advertisers. All third-party service providers we work with are required to maintain the confidentiality and security of your information.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years in accordance with Philippine anti-money laundering regulations. If you request the closure of your account, we will deactivate it promptly and begin the process of deleting or anonymising your personal data, subject to any retention obligations that apply. Data held for fraud prevention and security purposes may be retained for longer periods where there is a legitimate reason to do so. You may request information about the specific retention periods that apply to your data by contacting our support team. Once the applicable retention period has expired, your data is securely deleted or irreversibly anonymised.
As a Filipino player, you have the following rights in relation to your personal data held by kuyaplay: the right to access a copy of the personal data we hold about you; the right to request correction of any inaccurate or incomplete information; the right to request deletion of your data, subject to our legal retention obligations; the right to object to or restrict certain types of processing; and the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated. To exercise any of these rights, please contact us at the email address listed in the footer of this page. We will respond to all data rights requests within thirty calendar days. We may need to verify your identity before processing your request to ensure that we do not disclose your data to an unauthorised person. There is no charge for exercising your data rights under normal circumstances.
kuyaplay takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols. Access to personal data within our organisation is restricted to staff members who need it to perform their job functions, and all staff with data access are trained in data protection best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your kuyaplay account and to keep your login credentials confidential.
kuyaplay may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically so that you are always aware of how your data is being handled. If you disagree with any changes to this policy, you have the right to close your account and request deletion of your data. Previous versions of this policy are available upon request from our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way kuyaplay handles your personal data, please contact our Data Privacy Officer by email at [email protected]. Please include "Privacy Request" in the subject line of your email so that we can route your message to the correct team promptly. You may also visit our FAQ page for answers to common questions about account data and security. Our team aims to respond to all privacy-related enquiries within five business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. We are committed to resolving all privacy concerns fairly and transparently for every Filipino player on our platform.
We never sell your personal information to third-party advertisers or marketing companies.
All data between your device and kuyaplay is protected by TLS encryption at all times.
You can request a copy of your personal data or ask us to correct or delete it at any time.
We comply with Philippine data protection regulations and cooperate with the National Privacy Commission.
Full wallet credentials are never stored on our servers — payments are handled by GCash and Maya directly.
Reach our Data Privacy Officer at [email protected] for any privacy question or data request.
Now that you know how kuyaplay protects your data, create your free account and enjoy sports betting, slots, and live games — all in Philippine pesos, all from your mobile browser.